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Inspire Academy Institute for Aviation, Travel Tourism, Hotel Management, Cruise Ship and MBA, is offering various professional Degree and Diploma Programmes.
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    Opp. Andheri Railway Station,
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  •   8286700028
  • 9619114156
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 Home / Pages / Diploma in Airport Ground Handling

Diploma in Airport Ground Handling

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Newly launched: Batch for working professionals
(Sunday 10.00 am to 2.00 pm)

This course is designed for individuals who wish to pursue a career in The Customer Support Functions of the Airline Industry and can be employed by:

Domestic and International Airports (Ground Hostess, Reservation & Counter Staff, Customer Service)/ Airline Back office, Airline City Reservation Office, Airline Ticketing offices etc

Courses Content

  • Airport Ground Handling:
    • Introduction to Airports
    • Types, Operations, Services & Features
    • Airline Terminologies & Definitions
    • Organizations
    • Various Personnel/ Agencies Working at the airport
    • Ground Staff Responsibilities & their functions
    • Check-In Procedures, Arrivals & Departures.
    • Disrupted & Delayed Flights
    • Pre & Post Flight Procedures
    • Handling Incoming Flights
    • Mishandled Baggage
    • Handling Special Passengers
    • Handling Dangerous Goods & Special Cargo
    • Ground Handling of Flight & Associated Dangers
    • Aviation Security
  • Ticketing (Computerized Reservation Systems)
  • Airport Ground Handling
  • English Speaking & Voice and accent Training
  • Personality Development
  • Grooming
  • Interview Skills & Group Discussion
  • Orientation Program at Mumbai International Airport (MIAL)
  • Internship at the Mumbai International Airport (MIAL)

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